Events and Workshop Cancellation Policy
Please read the following policy carefully before booking an event, workshop, course, lesson, or 1:1 session ("EVENT").
1. Booking Confirmation
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Accurate Information: Ensure you check the date and time of the EVENT before completing your booking. No amendments will be made after booking.
2. Cancellation and Refunds
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Exemption from Consumer Contracts Regulations: By booking an EVENT, you agree that this booking is exempt from cancellation rights under the Consumer Contracts Regulations for activity/leisure services.
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No Refunds: Once a booking is confirmed, your right to a refund ceases.
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Rebooking Opportunity: You will be offered one opportunity to book an alternate date if you need to amend your booking.
3. Amendments by Brown Paper Loves
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Full Refund: If Brown Paper Loves amends the booking, a full refund will be offered.
4. Late Arrivals
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Automatic Cancellation: If you are more than 15 minutes late, your booking will automatically be cancelled.
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Rebooking Opportunity: You will be offered one opportunity to rebook for an alternate date if you are late.
Thank you for understanding and adhering to our policy.