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Events and Workshop Cancellation Policy

Please read the following policy carefully before booking an event, workshop, course, lesson, or 1:1 session ("EVENT").

1. Booking Confirmation
  • Accurate Information: Ensure you check the date and time of the EVENT before completing your booking. No amendments will be made after booking.

2. Cancellation and Refunds
  • Exemption from Consumer Contracts Regulations: By booking an EVENT, you agree that this booking is exempt from cancellation rights under the Consumer Contracts Regulations for activity/leisure services.

  • No Refunds: Once a booking is confirmed, your right to a refund ceases.

  • Rebooking Opportunity: You will be offered one opportunity to book an alternate date if you need to amend your booking.

3. Amendments by Brown Paper Loves
  • Full Refund: If Brown Paper Loves amends the booking, a full refund will be offered.

4. Late Arrivals
  • Automatic Cancellation: If you are more than 15 minutes late, your booking will automatically be cancelled.

  • Rebooking Opportunity: You will be offered one opportunity to rebook for an alternate date if you are late.

Thank you for understanding and adhering to our policy.

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