SHIPPING & RETURNS
Shipping and returns
Our packaging and delivery rates are based on the cost of your order:
Orders up to £5 will be £3.35
Orders up to £10 will be £5.00
Orders up to £20 will be £6.95
Orders above £20 will be free.
We use Royal Mail’s 2nd class service to deliver our parcels to UK postcodes.
We are not currently shipping overseas.
We endeavour to dispatch within 48 hours of ordering though this may be longer during busy periods. Royal Mail aim to deliver within three working days.
If your order has not arrived within 7 working days please contact us and we will do our best to identify and resolve any problems. Please note that Royal Mail do not consider a package to be missing until 10 days have passed.
Can I collect my order?
Yes, absolutely. Orders can be collected from Brown Paper Loves, 9 Inch’s Yard, Newbury, RG14 5DP during opening hours (displayed on the website and Facebook).
Returns and refunds
If you are not entirely happy with your purchase or have changed your mind, please notify us by email and return your item within 14 days of receipt in its original condition and wrapping.
If any items are damaged during delivery they must be also returned in their original wrapping.
Postage will be refunded at the cost of the cheapest option offered for that item. Return postage will not be refunded.
Return & Exchange Policy
Should you change your mind once you have received your goods you have a statutory right to a refund providing the following conditions are met:
The goods are in their original packaging, unopened, unused and in their original condition.
You advise me of your intention to return within 14 calendar days from the date of receipt.
The goods are returned to the shop within 14 calendar days of your notification of intent to return.
The customer is responsible for all shipping costs – original delivery and return.
Should inspection of returned goods show evidence of use beyond handling necessary to decide whether goods were as expected the amount refunded will be reduced accordingly.
Providing all the above conditions have been met a refund will be issued within 2 working days of receipt of the returned goods.
To make a return:
Please email firstname.lastname@example.org to notify me of your intention to return the goods – they should be received at the shop within 14 days of this notification.
Send items with original receipt, your email address, phone number and shipping address to:
Brown Paper Loves
9 inch’s Yard
We recommend you send any returns by recorded delivery and obtain proof of postage. We cannot be held responsible for items that are lost or damaged in transit.
What if something’s broken or damaged?
We pack every box with utmost care, but if anything is missing or has been damaged in transit, let us know by emailing email@example.com, and we’ll get a replacement out to you asap.